By accessing or using Heong Arena, you agree to comply with these Terms & Conditions, our Privacy Policy and applicable policies published on the website.
If you do not agree with these terms, please do not use our services.
Heong Arena provides an online gaming platform that may offer:
The availability of any particular tournament, event, product or feature may change without prior notice.
Some services require an account.
You are responsible for:
Heong Arena may restrict, suspend or terminate accounts involved in fraud, abuse, cheating, manipulation or violation of these Terms.
Users may be required to provide information such as username, WhatsApp number, avatar, IGN, Game ID and Zone/Server ID for certain services.
You are responsible for ensuring that the information you provide is accurate.
Incorrect game information may result in unsuccessful tournament participation or delivery of a digital gaming item.
Tournament registration is subject to the rules, eligibility requirements, entry fee, schedule, capacity and other conditions displayed for the specific tournament.
Users must complete the required registration and payment process.
A payment submission does not automatically guarantee tournament participation until the payment and registration have been verified and accepted.
Tournament-specific rules displayed on the website may form part of these Terms.
Products offered through the Heong Arena store may consist of digital gaming items or other digital products/services.
Availability, quantity, pricing and delivery conditions may vary by product.
Users must provide correct information required to deliver or process an order.
Payments may be processed using third-party payment providers or payment links.
Users must provide accurate payment information when submitting a payment for verification.
Where payment verification requires a UPI ID or UTR/transaction ID, the information must correspond to the actual transaction.
Fraudulent, false, duplicated or manipulated payment information may result in rejection, cancellation, account restriction or other appropriate action.
Refund eligibility is governed by the Heong Arena Refund Policy.
Users should review the Refund Policy before making a payment.
Certain digital products, completed tournament entries or successfully delivered services may not be eligible for refund except where required by applicable law or expressly approved by Heong Arena.
Users must not:
Tournament organizers may enforce tournament-specific rules and take reasonable action against players who violate those rules.
Where necessary, a registration may be rejected or a participant may be disqualified in accordance with the applicable tournament rules.
We attempt to keep Heong Arena available and functional, but we do not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable because of maintenance, technical problems, third-party service interruptions or circumstances beyond our reasonable control.
Heong Arena may rely on third-party services for authentication, hosting, payment processing, communications or other functionality.
Heong Arena is not responsible for failures or policies of third-party services outside our reasonable control.
The Heong Arena name, branding, original website content, graphics, interface and other original materials belong to Heong Arena or their respective rights holders.
You may not copy, reproduce, modify, distribute or commercially exploit our original materials without appropriate authorization.
Third-party game names, trademarks, logos and intellectual property remain the property of their respective owners.
We may suspend, restrict or terminate an account where there is reasonable evidence of:
Where appropriate, users may contact customer support regarding an account action.
To the maximum extent permitted by applicable law, Heong Arena will not be responsible for losses resulting from circumstances outside its reasonable control, including third-party payment failures, internet outages, device failures, unauthorized account access caused by user negligence, or third-party service interruptions.
Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded.
We may modify these Terms from time to time.
Updated Terms will be published on this page with an updated effective date. Continued use of the website after the updated Terms are published constitutes acceptance of the changes to the extent permitted by applicable law.
For questions, complaints or support:
Email: heongarena@gmail.com
Website: https://heongarena.online/
Formal grievances may be submitted to the Grievance Officer identified in the About Us / Grievance Redressal section.